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Irish Ferries helpline reopens after cancellations

Helplines for customers of Irish Ferries whose summer sailings to France have been cancelled reopened this morning.

19,000 people are affected by the decision to cancel 6,000 bookings because a new ferry ship is not ready for service.

All affected customers will be offered refunds or alternative travel options.

The company had already cancelled July’s sailings on the W.B. Yeats but was hoping August bookings could be fulfilled.

However, it is still in a German shipyard and will not be ready to take 19,000 passengers booked to travel, beginning in seven weeks’ time.  

The company has apologised and says it will contact all customers to offer them refunds or alternative travel options.

They include landbridge sailings where customers will have to drive across the UK with Irish Ferries paying the cost of the fuel, or other direct sailings to France mainly from Rosslare on the Oscar Wilde vessel.

Those sailings will be on different dates, however, meaning many customers may have their accommodation plans affected.

Irish Travel Agents Association President John Spollen said that only people booked on the WB Yeats should call the helpline and no other vessels are affected.

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